Payment Issues

Resolve failed payments, authorization errors, and card-not-accepted problems.

If you are experiencing payment problems, here are the most common issues and how to resolve them.

Card Declined

Your bank may decline the transaction for various reasons: insufficient funds, international transaction blocks, or daily spending limits. Contact your bank to authorize the transaction, then try again on Yakt.

Authorization Failed

If your card authorization fails during bill splitting, check that your card supports online payments and has not expired. Try a different card if the issue persists.

Double Charges

If you see what appears to be a double charge, it may be an authorization hold alongside the actual charge. Authorization holds typically disappear within 5-7 business days. If both remain after a week, contact support.

Refund Not Received

Refunds take 5-10 business days to appear on your statement. If it has been longer, check with your bank first, as some institutions take longer. Contact Yakt support if the refund does not appear after 14 days.

Currency Conversion

Charter prices are displayed in EUR. If your card uses a different currency, your bank will perform the conversion at their exchange rate. A small foreign transaction fee may apply depending on your bank.