Invitation and Access Problems

Crew invitations not received, accepting invitations, and account linking.

If you or your crew members are having trouble with invitations, here are the common solutions.

Invitation Not Received

Check the spam or junk folder first. Invitation emails come from Yakt and may be filtered by aggressive spam filters. If the email is not found, the trip organizer can resend the invitation from their trip management page.

Accepting an Invitation

Click the link in the invitation email to view the trip details and authorize your payment. You will need to log in or create an account if you do not have one. Use the same email address the invitation was sent to.

Wrong Email Address

If the invitation was sent to the wrong email, ask the trip organizer to remove you and re-invite using the correct address. The organizer can do this from the crew management section of their trip.

Account Linking

If you receive an invitation but already have a Yakt account with a different email, contact support. We can help link the invitation to your existing account.