Cancellation and Refund Policies

Understand cancellation terms for each payment type and how refunds work.

Cancellation terms depend on which payment method you used.

Full Payment Cancellations

After paying in full, cancellation terms are set by the charter company and shown before you confirm. Refunds, where offered, depend on how far in advance you cancel.

Split Cost Cancellations

If the 7-day window closes before everyone has authorized, all holds are released, no crew member is charged, and the deposit is kept. The deposit is 99 in the display currency (€99, $99 or £99) and is non-refundable in all cases.

If a crew member is removed or leaves before everyone has authorized, the organizer can adjust share percentages among the remaining members or invite a replacement.

Installment Plan Cancellations

Installment cancellations follow the charter company's specific terms. Generally, payments already made may be partially refundable depending on timing. The full cancellation policy is shown before you confirm the installment plan.

How Refunds are Processed

Refunds are returned to the original payment method. Processing times depend on your bank but typically take 5-10 business days to appear on your statement.